On-the-job training is not restricted to use on the retail floor. The principles described in this article are applicable to any industry or work environment to ensure consistent results from the use of on-the-job training. The Right Approach I sometimes refer to on-the-job training approaches as “Sit with Sam,” “Follow Fred,” or “Watch Wanda.” The…
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Smile, Take a Bath, and Tuck in Your Shirt: Retail Training Essentials?
I heard a conference speaker once say that their biggest training challenge was getting their theme park employees to tuck in their shirts and pull up their sagging pants. The host of the quirky Been My Pleasure YouTube channel (for food service professionals) recently shared with me his frustration in getting some servers to understand…
Name that Tune: The Evolution of a Retail Training Program
I vividly remember an old television game show called Name that Tune in which contestants would guess how many notes it would take them to recognize a song when played. The goal was to bid on the lowest number of notes that would lead to success in naming the tune and winning the game. A…
Retail Training: Why Bother?
I was recently having lunch with a former client contact and reminiscing about the project we had worked on together. In the course of the conversation, I asked how training is viewed at the retailer for whom he currently works who happens to have a rather large training department. You might imagine my surprise when…
5 Training Lessons from NBC’s New Sitcom “Superstore”
I caught the pilot episode of NBC’s newest sitcom Superstore, which is about employees who work at the fictional Cloud 9 megastore. While I would describe the sitcom as a satirical look at the world of retail, professional TV show reviewers use the word dysfunctional to refer to the dynamic among the Cloud 9 employees….
What Oscar Winners and Great Training Have in Common
Oscar winners and great training have more common ground than you might initially think. See what qualities these two share and how you can get on the path to creating training that lines up with an Academy Award-winning film. They Stir Up Emotion Oscar winning movies and actors are highly acclaimed for their ability to…
Improving Customer Service and Retail Training with mLearning
Smartphones are no longer the way of the future—they’re the way of right now. Today, there are 2.6 billion people using a handheld device to check email, to work on projects, and to communicate with friends and family. By 2020, there may be 6.1 billion people using smartphones. But it’s not just individuals who benefit…
Overcoming a Learner’s Limited Training “Seat Time”
One of the common obstacles Instructional Designers of today face is that “seat time” in training has been slashed—so learners have to complete courses at a highly efficient pace. More than ever, leadership wants employees to get training done (and fast) so they can get right to work. Reasons for Limited Seat Time in Training…
How to Streamline Certification Training
For companies who offer certification training, this transition is worth considering for its cost benefits and for the freedom to explore new opportunities.
2015 eLearning Trends: Personalized Training
We’ve talked before about how training for adults requires a unique framework, but the second part of that conversation pivots around the concept of personalization. One size fits all isn’t always the best approach to training, after all. Adults value individualized training that fits their personal learning styles, so it’s no surprise that the 2015…